Services
Practical Support for Water, Wastewater & Stormwater Organizations
Sussout provides practical guidance and support designed to help utilities identify issues, evaluate options, improve performance, and implement effective solutions. Our services are grounded in real-world utility experience and tailored to each client's specific needs, objectives, and circumstances.
Maintenance Analytics & Continuous Improvement
Many utilities collect years of maintenance data. Few fully use it to improve their maintenance programs. Sussout helps organizations transform CMMS and asset management data into informed decisions that improve reliability, extend asset life, optimize resources, and reduce long-term costs.
Maintenance Program Optimization & Analytics
- Analyzing preventive maintenance program effectiveness
- Identifying trends in equipment failures and recurring work orders
- Evaluating maintenance labor utilization, productivity, and cost saving opportunities
- Optimizing preventive and predictive maintenance schedules
- Identifying root causes of recurring maintenance problems
- Improving inventory and spare parts management
- Establishing Key Performance Indicators (KPIs) for maintenance programs
- Improving work order quality and data consistency/accuracy
- Recommending improvements to asset management practices
- Supporting data-driven maintenance planning and budgeting
- Evaluating staffing levels and maintenance workload distribution
- Developing continuous improvement strategies
Asset Management & Decision Support
- Transform maintenance data into management information
- Identify operational trends before they become costly problems
- Support informed asset replacement decisions
- Improve long-term capital planning
- Prioritize maintenance activities based on risk and criticality
- Improve service reliability through better maintenance strategies
- Maximize return on infrastructure investments
Water Systems
Reliable water service requires effective operations, regulatory compliance, infrastructure management, and continuous attention to water quality.
Operations Support
- Operational assessments
- Performance improvement evaluations
- Process reviews
- Operational troubleshooting
- System reliability evaluations
Water Quality Support
- Water quality investigations
- Trend analysis
- Customer complaint evaluations
- Disinfectant residual concerns
- Source water considerations
- Corrective action evaluations
Regulatory Compliance
- Monitoring program reviews
- Compliance assessments
- Reporting considerations
- Inspection preparation
- Documentation evaluations
Infrastructure Support
- Asset management evaluations
- Capital planning support
- Operational impacts of projects
- Maintenance program assessments
Wastewater Systems
Wastewater collection and treatment systems must operate reliably while meeting regulatory requirements and protecting public health and the environment.
Collection Systems
- Operational assessments
- Maintenance program reviews
- Collection system evaluations
- Performance improvement opportunities
Compliance Support
- SSMP-related support
- Regulatory compliance reviews
- Program evaluations
- Documentation assessments
Operations & Maintenance
- Maintenance effectiveness reviews
- Operational consistency evaluations
- Workforce development support
- Knowledge transfer initiatives
- Treatment process optimization and stability
- Solids/biosolids handling optimization
- Digester performance
- Odor control
- Energy optimization
Infrastructure Planning
- Asset management considerations
- Capital improvement planning support
- Operational impacts of infrastructure decisions
Stormwater Systems
Stormwater programs continue to face increasing regulatory and environmental responsibilities. Sussout assists agencies with practical approaches to compliance and program management.
Stormwater Compliance
- MS4 program support
- Compliance evaluations
- Permit requirement reviews
- Program assessments
Investigations
- Illicit discharge investigations
- Complaint evaluations
- Documentation reviews
- Corrective action planning
Program Development
- Inspection program support
- BMP implementation evaluations
- Program effectiveness reviews
- Documentation systems
- Stormwater capture
- Water quality improvement
- Groundwater recharge
- Climate resilience
- Green infrastructure
Operational Considerations
- Resource planning
- Program management support
- Process improvement opportunities
Utility Operations & Management
Strong utility performance requires effective leadership, clear expectations, consistent practices, and informed decision-making.
Operational Reviews
- Operational assessments
- Organizational evaluations
- Performance improvement opportunities
- Program effectiveness reviews
Management Support
- Independent evaluations
- Strategic guidance
- Decision-support evaluations
- Organizational improvement initiatives
Workforce Development
- Knowledge transfer
- Succession planning support
- Staff development initiatives
- Leadership mentoring
Investigations & Assessments
Understanding a problem is often the first step toward solving it. Sussout helps organizations evaluate concerns, identify contributing factors, and assess available options.
Independent Assessments
- Utility assessments
- Compliance reviews
- Program evaluations
- Operational assessments
Investigations
- Water quality concerns
- Operational challenges
- Program performance issues
- Organizational concerns
Corrective Action Support
- Improvement opportunities
- Corrective action planning
- Implementation considerations
Asset Management & Infrastructure Planning
Infrastructure decisions can have long-term operational, financial, and regulatory consequences.
Asset Management
- Asset evaluation support
- Maintenance prioritization
- Risk-based considerations
- Long-term planning
Infrastructure Planning
- Capital planning support
- Operational impacts of projects
- Infrastructure improvement evaluations
- Investment prioritization
Construction Considerations
- Utility coordination
- Operational reviews
- Construction support
- Startup planning
SOP Development & Documentation
Well-developed procedures support consistency, reliability, compliance, and workforce development.
Document & Procedure Development
- Standard Operating Procedures
- Operations manuals
- Maintenance procedures
- Program documentation
Documentation Systems
- Organizational documentation
- Program guidance materials
- Process documentation and plans
Knowledge Transfer
- Institutional knowledge retention
- Procedure implementation support
- Workforce transition support
Staff Development & Mentoring
Utilities across the country face workforce transitions and increasing demands for training, continuing education credits, and leadership development. Sussout's competency-based training goes a step further — verifying that employees can demonstrate the knowledge and skills required to perform their assigned responsibilities, not simply attend a class.
Let's start with a conversation.
Many organizations contact us knowing they have a challenge but unsure where to begin. A brief conversation can clarify the issue and determine the best path forward.